I come across employees with non-technical role, in a technology organization who are not even slightly technically inclined. Some examples:
- One executive is responsible for sales through some specific pages on an e-commerce site. Being a sales executive, he found no reason to be technically inclined. Every time, I ask him to open the page, he will go back to an email (no google desktop used here) to locate the mail and go to the page. He gets doubly confused between a QA Server and a production server URLs.
- A Manager banned IM for his team as he was not comfortable using IM. I prefer IM for short 2 line conversation. If a conversation extends beyond two lines, I would pick up the phone or walk up to the other person and discuss.
- Another executive who was responsible for product merchandising and accounting of sales needed a techy to do the formula for her monthly reports in Excel. She wouldn't sign up for classes and took the easy route to the solution by asking for help.
- A senior manager consistently sends out documents with spelling errors for commonly used words and doesn't care to hit F7 before saving the document.
- A top guy asks the people around for my mobile number everytime he needs to talk to me.
When these people are hired, they are not obviously hired for their technical skills. They are expected to do what they are hired for - namely sales or business development. But since the organization is technical (where considerable sale happens through e-commerce), their lack of interest in picking up these skills adversely affects the technology team.
It is necessary for the technical team to help out these people for smooth running of the organization. This affects the planned activities for the team. Technical team is expected to be more responsible in figuring out what to do when software requirements are not clear. This affects the overall quality of software and timely delivery. Overall, the team that is responsible for innovation is expected to play technical support role.
I hope this is a problem specific to only Indian technology companies that have a sizable number non-technical employees.