Reporting a Cyber Crime - We have a long way to go for citizen's services
My wife was cheated by an online merchant. She was made to transfer money to a fraud account. By the time she realized that she was getting cheated, she had already transferred about Rs 12,000. Once she realized, we decided to file a Cyber Crime complaint. To check the process, she spoke to a friend who was in the Police department. He directed her to go to a specific office in the city and file a complaint. Once the complaint is recorded and validated, she can approach the bank to further actions (we didn't know what the further action was). Since it was already late in the evening, we decided to first file the online complaint. The next day an officer from the Cyber Crime department (that the friend referred to) contacted my wife and asked her to visit the office. Her identity and the fraudulent transactions were verified. She was given an acknowledgement of the complaint. She approached the bank with this complaint. In...